Help Centre
How Can We
Help You Today?
Browse answers below, or connect directly with the Walz team — we respond within the hour.
Quick Help
What Do You Need Help With?
Common Questions
Frequently Asked Questions
Visit walztravels.com/flights and search your route. Select your preferred flight and complete the booking form. Our team will confirm and issue your ticket within 2 hours of payment.
You submit your application through our portal or WhatsApp. We prepare all documents, write your cover letter and submit to the embassy on your behalf. You track progress in your portal.
Typically 3 to 4 weeks from submission. We recommend applying at least 8 weeks before your travel date.
We guarantee professional preparation and a 90%+ approval rate. Final decisions rest solely with the embassy. We cannot guarantee approval.
7 or more days before — full refund minus 10% admin fee. 3 to 6 days before — 50% refund. Less than 48 hours — no refund.
Go to walztravels.com/login and sign in with your email and password. Your portal shows all your applications, bookings and documents.
WhatsApp us at +12317902336 or email contact@walztravels.com. Jade AI is available 24/7 on the website.
Get in Touch
Still Need Help?
Our team is ready — pick the fastest option for you.