How Can We Help?

Visit walztravels.com/flights and search your route. Select your preferred flight and complete the booking form. Our team will confirm and issue your ticket within 2 hours of payment.

We accept card payments via Stripe, bank transfer and mobile payments. All transactions are secured and encrypted.

A non-refundable service deposit is required to begin processing. Full payment is due before ticket issuance or visa submission.

Contact Jade on WhatsApp to discuss flexible payment options for larger bookings.

Receipts are automatically emailed after payment and available in your portal under My Payments.

Yes. All card payments are processed through Stripe which is PCI DSS Level 1 certified — the highest level of payment security.

You submit your application through our portal or WhatsApp. We prepare all documents, write your cover letter and submit to the embassy on your behalf. You track progress in your portal.

Typically 3 to 4 weeks from submission. We recommend applying at least 8 weeks before your travel date.

8 to 12 weeks for Nigerian and Ghanaian applicants. Apply as early as possible.

We guarantee professional preparation and a 90%+ approval rate. Final decisions rest solely with the embassy. We cannot guarantee approval.

One free resubmission is included in your service fee. We review the refusal reasons and prepare a stronger application.

Passport, 2 photographs, 6 month bank statement, employment letter with leave dates, travel itinerary and hotel booking. We send you a personalised checklist.

Log into your portal at walztravels.com/portal and go to My Documents. Upload each document in the correct category.

Yes. We handle individual and family applications. Each applicant uses one application slot.

Yes. Cancellation terms depend on the service type and timing. See below for specific policies.

7 or more days before — full refund minus 10% admin fee. 3 to 6 days before — 50% refund. Less than 48 hours — no refund.

Service deposits are non-refundable once application preparation has begun. Government fees are non-refundable once submitted to the embassy.

Instead of a cash refund we can issue a travel credit voucher valid for 12 months toward any Walz Travels service.

Card refunds take 5 to 10 business days to appear on your statement.

WhatsApp Jade at +447398753797 or email contact@walztravels.com with your booking reference number.

Go to walztravels.com/login and sign in with your email and password. Your portal shows all your applications, bookings and documents.

Your Walz Travels advisor creates your account and sends you a welcome email with login details.

Click Forgot Password on the login page. A reset link will be sent to your email within 5 minutes.

Log into your portal and go to Passport Vault to update your details.

Contact Jade on WhatsApp to add family members to your application.

Log into your portal. Go to My Applications and click your application to see the full status and activity log.

Log into your portal and go to My Payments to see all transactions and download receipts.

WhatsApp us at +447398753797 or email contact@walztravels.com. Jade AI is available 24/7 on the website.

Jade AI is available 24 hours 7 days a week. Human support is available Monday to Friday 9AM to 6PM WAT.

WhatsApp messages are responded to within 1 hour during business hours. Jade AI responds instantly at any time.

Call Jade on +19843880110 for immediate assistance.

WhatsApp us or email contact@walztravels.com with details of the issue and your booking reference.

Yes. For travel emergencies call +19843880110 available 24 hours.